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PURCHASE SERVICES, SHIPPING and PAYMENT

Shipping Conditions

The shipment of goods by ordinary parcel, on the day following the receipt of the items available for items not available, the order processing is done with a minimum of 3 to a maximum of 5 days, the customer informed (within 2 hours from receipt of order) via e-mail / telephone / fax of this message may decide whether or not to confirm the order and nothing will be owed.

The shipment Standard (STD) have the following times:

Italy and Switzerland
Delivery: 1 days minimum up to 3 days - € 7.00 Fixed Right
Europe
Delivery: 3 days minimum up to 5 days - € 7.00 Fixed Right
Rest of World
Delivery: Minimum 5 days up to 7 days - € 7.00 Fixed Right

There is no minimum order. The prices of the items are inclusive of VAT

Free Shipping for all orders exceeding S₣ 148.50 / € 99.00

Cancel Order

To cancel the order and fill out the form found in the section of the site or assistance send email to staff@profumiticino.com with the particulars necessary to acknowledge the order with the express desire to undo it without specifying the reason.

Minor

Orders received by Children under 18 are canceled through manual review of the Tax Code

Right of Withdrawal

Informativa ai sensi del D. Lgs. N.185/99 regarding the right of withdrawal:

Purchases made on our website as all purchases at a distance by phone or mail, as it occurs outside of business premises are protected by the D. Lgs n.185 of 22 May 1999 which provides for the possibility by the consumer, exercise the right of withdrawal.

The consumer may exercise the right of withdrawal within 10 working days from receipt of goods. This right is the option of returning the purchased goods to the supplier without any penalty and without specifying the reason, and the resulting refund of the purchase price.

Exclusions:

The right of withdrawal shall apply to natural persons acting for purposes not related to their work.

Are therefore excluded from the right of withdrawal, purchases made by retailers and by companies.

The right of withdrawal does not apply to the following product categories:

a) audio-visual media or software sealed open by the consumer;
b) newspapers, periodicals and magazines.

Procedures for exercising the right of withdrawal:

The right of withdrawal is exercised, with the item within the said period of 10 days of receipt of the goods, a written notice by registered letter with acknowledgment of receipt addressed to: Perfumery Ticino, rue sans CH-6806 Sigirino (Switzerland )

The notice may be sent within the same period, prepared by the Module section of the site: Help, by telegram or fax, provided that it is confirmed by registered letter with acknowledgment of receipt, within 48 hours. Such notification must include the product codes that will be returning as well as, information on procedures for reimbursement of expenses incurred, (money order, bank transfer, etc..), And any bank.

The products subject to reconsideration should be returned by the consumer under conditions of substantial integrity at the same address used for the letter.

Upon receipt of the goods and verificatane integrity, will, as soon as possible (maximum within 10 working days), to credit the customer the cost of holding back, if necessary, the amount of shipping charges that remain however, be borne by the customer.

Payments Accepted
PayPal and Credit Card (avoidance of receipt of payment). Payments are accepted in any currency.

Transaction Cost
The cost of the transaction for the payment of the account with Paypal and any credit card is 0.00% of total order.

Transaction Server Run Through Secure PayPal [www.paypal.com] Encryption and Security with SSL 128

The data transmitted are processed by the server of Paypal payment

Cookie

The website for the correct processing of are using a cookie file named, not harmful, almost inoocuo with the sole purpose of gathering data to process your order. Self in 7 days or it can be deleted manually from your PC / terminal

Complaints

Using the form provided in Section ASSISTANCE or sending an email with their details to our Customer Service to the following email: staff@profumiticino.com

Conciliation
"In the event of disruption or dispute between" Perfumery Ticino "and one of our customers, we guarantee as of now our involvement in an attempt to friendly which the customer can promote before RisolviOnline [www.risolvionline.com], an independent and institutional framework provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, which allows you to reach a satisfactory agreement, with the help of a neutral conciliator and competent, in a friendly and safe. "

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